Refund Policy
Our refund process, eligibility criteria, and timelines — clearly explained.
01
Overview
At Insta Biz Web, we are committed to delivering high-quality digital solutions. This refund policy outlines the conditions under which refunds may be requested and processed for our services. All refund requests are subject to review and approval — this policy does not guarantee refunds but describes the circumstances under which they may be considered.
02
Eligibility by Service Type
Custom Development Services
- Website / App Development: Refund available within 5 days if project requirements are provably not met as agreed in writing
- Business Automation / CRM: 30-day satisfaction guarantee after implementation and handover
- Project initiation advance (30–50%): Non-refundable once discovery / planning work has commenced
Digital Marketing Services
- Campaign Setup: Full refund if campaign is not launched within the agreed timeframe
- Monthly Retainer Packages: Pro-rated refunds available with 15-day written notice
- Initial Consulting / Strategy Session: Refund available within 48 hours if unsatisfied
03
Non-Refundable Items
04
Refund Timelines
Request Review
2–3 business days after submission
Approval Decision
Within 5 business days of review
Processing
5–7 business days after approval
Bank Credit
7–14 days (depends on your bank)
05
How to Request a Refund
Contact Us
Email info@instabizweb.com with subject "Refund Request - [Project Name / Invoice Number]"
Provide Details
Include project details, invoice number, payment reference, and reason for the refund request
Review
Our team will review your request and respond within 2–3 business days with a decision
Refund Processing
Approved refunds are credited to your original payment method within the stated timelines above
06
Partial Refunds
Partial refunds may be issued in the following circumstances:
- Project scope changes resulting in a reduction of agreed deliverables
- Early termination of ongoing service retainer contracts
- Unused portions of prepaid service packages (calculated pro-rata)
- By mutual written agreement between Insta Biz Web and the client
07
Dispute Resolution
If you disagree with a refund decision, you may request an escalated review by our management team by emailing info@instabizweb.com with “Refund Dispute” in the subject line. We are committed to resolving all disputes fairly and will respond within 3 business days.
08
Contact for Refund Requests
Email: info@instabizweb.com
Subject Format: Refund Request - [Project Name / Invoice #]
Response Time: Within 24–48 business hours
Important Notice
All refund requests are subject to individual review and management approval. This policy outlines the circumstances under which refunds may be considered — it does not constitute an automatic entitlement. For specific questions about your project or refund eligibility, please contact our team directly before raising a formal request.