Refund Policy
Our commitment to fair and transparent refund practices for all services.
1. Refund Policy Overview
At InstaBiz Web, we are committed to delivering high-quality digital solutions. This refund policy outlines the conditions under which refunds may be requested and processed for our services.
2. Refund Eligibility by Service Type
Custom Development Services
- • Odoo ERP Development: Refunds available within 7 days of project initiation if no development work has commenced
- • Web/Mobile Development: Refunds available within 5 days if project requirements are not met as agreed
- • Business Automation: 30-day satisfaction guarantee after implementation
Digital Marketing Services
- • Campaign Setup: Full refund if campaign is not launched within agreed timeframe
- • Monthly Packages: Pro-rated refunds available with 15-day notice
- • Consulting Services: Refunds available within 48 hours if unsatisfied with initial consultation
3. Refund Timeframes
Processing Time
Refund requests are processed within 5-7 business days after approval
Bank Transfer
Refunds appear in your account within 7-14 business days depending on your bank
4. Non-Refundable Services
The following services are non-refundable:
- • Completed and delivered projects that meet agreed specifications
- • Third-party licenses and subscriptions purchased on behalf of clients
- • Services where work has been completed and accepted by client
- • Custom development work that has been deployed to production
- • Training and consultation services after completion
5. How to Request a Refund
Contact Us
Email us at info@instabizweb.com with your refund request
Provide Details
Include project details, payment information, and reason for refund
Review Process
We will review your request within 2-3 business days
Refund Processing
Approved refunds will be processed to your original payment method
6. Partial Refunds
Partial refunds may be issued in the following circumstances:
- Project scope changes resulting in reduced deliverables
- Early termination of ongoing service contracts
- Unused portions of prepaid service packages
- Mutual agreement between InstaBiz Web and the client
7. Dispute Resolution
If you disagree with a refund decision, you may request a review by our management team. We are committed to resolving all disputes fairly and will work with you to find a satisfactory solution.
8. Contact for Refund Requests
Subject Line Format:
"Refund Request - [Project Name/Invoice Number]"
9. Policy Updates
This refund policy may be updated from time to time. Any changes will be posted on our website with the effective date. Existing projects will be governed by the policy in effect at the time of agreement.
Important Notice
All refund requests are subject to review and approval. This policy does not guarantee refunds but outlines the circumstances under which they may be considered. For specific questions about your project or refund eligibility, please contact our team directly.